Member questions

FAQ

What does MCAI do?

MCAI provides independent procedural support, documentation assistance, MLC navigation support, safeguarding support, and referral coordination.

Is MCAI a law firm or union?

No. MCAI is not a law firm, not a union, and does not provide legal representation.

How is my privacy protected?

MCAI treats member privacy as a core duty and does not disclose member information without approval, except where legally required.

Where can I read terms and privacy policy?

Terms and Conditions and Privacy Policy.

How do I submit feedback?

Use the Feedback page to send suggestions and service feedback.

Will MCAI launch referrals program?

Yes. A referrals program is planned. You can follow updates on the Referrals page.