Built for seafarers and maritime families who need calm, professional guidance during high-stress moments: investigations, disciplinary action, safeguarding concerns, welfare disputes, contract risk, and urgent onboard incidents.
Immediate escalation pathways for active risk events with guided next actions and officer visibility.
Preparation for interviews, statements, document packs, and procedural consistency before timelines drift.
Victim-sensitive support flow with structured records, escalation logic, and secure evidence organisation.
Organise welfare and contract concerns against MLC obligations and route to the right channels.
Help structure incident chronology, communications logs, and supporting records for stronger case clarity.
Where specialist intervention is required, MCAI helps coordinate referrals and operational handover context.
Create and manage your profile, submit and track matters, share updates, and maintain one source of truth for your case.
Duty officers receive escalations, location-linked alerts, and operational cues to respond quickly and consistently.
Use direct in-platform support chat during active matters so updates remain logged and actionable.
When panic escalation is triggered, officers receive a mapped alert window and can coordinate nearest safe options.
MCAI is designed to reduce confusion, improve procedural readiness, and keep members supported through complex maritime events.